Refund Policy

This refund policy applies to all services offered by Climbgym, including wall maps, shoe rentals, introductory sessions, and day-pass bookings.

At Climbgym, we strive to provide a clear and fair refund policy for our valued customers.

Eligibility for Refunds

Refunds are available for services purchased directly from Climbgym, provided they meet the outlined criteria. Please ensure you review our policy before making a booking.

Exclusions from Refunds

Certain services, such as promotional offers or special events, may not be eligible for refunds. Please check the specific terms associated with these services.

How to Request a Refund

To request a refund, please contact our support team with your booking details and reason for the request. We will guide you through the process.

Refund Processing Time

Refund requests will be processed within 7 business days after approval. Please allow additional time for your bank to reflect the refund in your account.

Cancellation Policy

Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.